Unstable connection
Repeated interruptions in the connection are the most common cause of listeners losing audio. It's usually the broadcaster's own network — here's how to make it stable.
OCvoice detected repeated interruptions in the connection during the broadcast — the most common cause of listeners losing audio. It's usually the broadcaster's own network, though it can occasionally be a temporary issue with one of the services. The steps below help if it's the network.
If it's your network
Switch to a wired connection
Plug the computer into an Ethernet cable if you can — far more stable than wi-fi.
Get closer to the router
Move nearer the router, or switch to 5 GHz wi-fi if both bands are available.
Free up bandwidth
Close other devices and streams sharing the same connection during the service.
Avoid restricted guest wi-fi
Guest networks often drop. Use a mobile hotspot as a fallback if needed.
Before the service
Wired if at all possible
Put the broadcast computer on an Ethernet cable — it removes the biggest failure source entirely.
Its own connection — not the guest network
Listeners' phones share the church wifi when they scan the QR code. Keep the broadcast computer on cable or a separate network so it doesn't compete with the audience.
Bandwidth
A stable connection with at least 5 Mbit/s upload is plenty — stability, not speed, is what decides it.
Keep a mobile hotspot ready
A hotspot as a backup saves the service if the church network acts up.
How to know it worked
The banner clears on its own once the drops stop. It can take a couple of minutes after the connection becomes stable.
The connection keeps being unstable
Last updated July 16, 2026
Helps when OCvoice detects