OCvoice · Help
How can we help?
Pick a topic below. If you can't find the answer, you're always welcome to call or text us.
Unstable connection
Repeated interruptions in the connection are the most common cause of listeners losing audio. It's usually the broadcaster's own network — here's how to make it stable.
Didn't receive your sign-in email?
Sign-in happens via an email from us. If it never arrives, it's usually a work or organisation mailbox holding it back — here's how to move forward.
Pick and set up the right microphone
Good translation starts with good audio. How to pick the right microphone, place it well, and read the LIVE INPUT meter.
Get sound from your mixer into OCvoice
The best audio comes straight from the sound desk: an aux send carrying speech only, through a small USB audio interface, into the microphone picker. Here's how to wire it.
Translate a stream or video (browser tab)
Need OCvoice to translate audio playing on the computer — a livestream or video? Use the browser-tab source. No virtual audio drivers needed.
Listen along on your phone
No app — everything runs in your phone's browser. Scan the QR code, pick your language, and hear the sermon in your own language with subtitles.
Supported browsers for broadcasting
Broadcast from Chrome or Edge. Safari can't share tab audio and handles audio devices less reliably — but listeners can use any browser.
Checklist for your first events
What organisations typically forget the first few times with AI translation — learned from those who've done it before.
Contact us directly
We prefer a text or call and reply as fast as we can.